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You are here: Home :: Privacy Policy
Privacy Policy

Introduction

  1. At MySupplier.co.za, we respect your right to privacy, including your right to have control over your personal information. The purpose of this policy is to set out what personal information we collect about you, how that information is processed, and what safeguards are in place to protect your privacy.
  2. If you have any questions about this Privacy Policy, please contact us at:

    P.O. Box 2895
    Bellville
    7530

What personal information we collect
  1. We may collect the following information from or about you before or during the performance of our services:
    Examples:
    1. Full names & Surname
    2. Identity number
    3. Physical address details
    4. Postal address details
    5. Telephone and fax numbers
    6. Email addresses
    7. User name and password to access our services
    8. Bank account details
    9. Credit card details
    10. Credit information and profile
  2. In order to provide you with the best and most relevant information regarding our products and services, this website may use standard technology to collect information about the use of this site. This technology is not able to identify individual users but simply allows us to collect web site stats.
  3. This web site may also use cookies. (A cookie is a small file that is placed on your hard drive in order to keep a record of your interaction with this website).
  4. Cookies from this website will be used only for the purposes of tailoring our services and advertising to your displayed preferences. The web site may also use third party cookies from an adserver for this purpose. Cookies by themselves cannot be used to personally identify you and will only be used to compile anonymised statistics relating to the use of our services offered or to provide us with feedback on the performance of this website.
  5. If you don’t want cookies to be used to customize your interaction with this website, please make the necessary adjustments to your browser settings. Please note that we will not be responsible for the loss of any access or content on this website should you deactivate any cookies.

How do we process your personal information?
  1. We will not process your personal information without your express consent. Please note that by signing up for any of our services you have expressly consented to the processing of your personal information for the purposes stated below.
  2. If you want to stop us from processing all or any part of your personal information, please click here.
  3. We undertake to process your personal information in a lawful and reasonable manner for one of the following purposes:
    1. to conclude a contract with you;
    2. to perform any of our obligations under a contract with you;
    3. to comply with our legal obligations;
    4. to protect your legitimate interests; and for credit purposes.
  4. We will only process your personal information in a manner that is adequate, relevant and not excessive for these stated purposes.
  5. We will not further process your personal information without your express consent unless such processing is compatible with the purpose for which it was originally collected.

Where do we collect your personal information from?
  1. We will always collect personal information from you directly, unless it is not reasonably practical for us to do so, or you have given us permission to collect it from another source, or that information has already been made public by you.

How long do we keep a record of your personal information for?
  1. We will not keep a record of your personal information for any longer than is necessary for achieving the purpose for which the information was collected or subsequently processed without your consent, unless we are required or authorised to do so in terms of our contract with you or by law.
  2. We may keep a record of your personal information for longer periods for historical, statistical or research purposes.
  3. If we have based any decision about you on any personal information received, we will retain that information for a period of time to afford you a reasonable opportunity to request access to that record.
  4. We will permanently destroy or delete any record of your personal information as soon as reasonably practicable after we are no longer authorised to retain that record.
  5. In certain circumstances, we may compile profiles and reports based on your personal information for statistical purposes or to extend our service offering and may freely trade with such profiles and statistical data with other organisations, specifically within the communities created by our Web sites: provided that the personal information used for such profiles and statistical data has been de-identified, i.e. we have deleted any information from our records that identifies you, or can be used or manipulated to identify you, or can be linked to other information that identifies you.

How do we ensure that your personal information is kept safe and secure?
  1. We will take reasonably practicable steps to ensure that our records are complete, accurate, not misleading and updated where necessary.
  2. We will secure the integrity of your personal information by taking appropriate, reasonable technical and organisational measures to prevent loss of, damage to or unauthorised destruction of such information; and unlawful access to or processing of that information.
  3. In order to give effect to this, we will take reasonable measures to:
    1. identify all reasonably foreseeable internal and external risks to personal information in our possession or under our control;
    2. establish and maintain appropriate safeguards against the risks identified;
    3. regularly verify that the safeguards are effectively implemented; and
    4. ensure that the safeguards are continually updated in response to new risks or deficiencies in previously implemented safeguards.
  4. We will have due regard to generally accepted information security practices and procedures which may apply.
  5. We have no control over and accept no responsibility for the privacy practices of any third party sites to which hyperlinks may have been provided from this website and we strongly recommend that you review the privacy policy of any site you visit before using it further.

Who else may have access to your personal information?
  1. We will not allow any processing of your personal information by anyone on our behalf without our knowledge or authorization. We will only disclose your personal information in the course of fulfilling our obligations to you.
  2. We may employ other companies and individuals from time to time to perform functions on our behalf. Examples include analysing data, providing marketing assistance, processing credit card payments, and providing customer service. These parties may require access to your personal information in order to perform their functions.
  3. The processing of personal information on our behalf by third party will always be governed by a written contract between our agents and ourselves, which will include a duty on our agents to establish and maintain confidentiality and security measures to ensure the integrity of your personal information, and will prohibit them from disclosing your information to anyone else unless they are required to do so by law or in the course of the proper performance of their duties.
  4. If you are a foreign customer using our services, we will take reasonably practicable steps to ensure that our agents comply with the laws of your country relating to the protection of your personal information.
  5. In the event of the purchase or restructuring of the whole or part of our business, certain intellectual property, including customer information, may be transferred to another party in the normal course of business.

What happens if your personal information is compromised?
  1. Where there are reasonable grounds to believe that your personal information has been accessed or acquired by any unauthorised person, we will notify you in writing as soon as reasonably possible after the discovery of the compromise, taking into account the legitimate needs of law enforcement or any measures reasonably necessary to determine the scope of the compromise and to restore the integrity of our information system.
  2. Such notification will include sufficient information to allow you to take protective measures against the potential consequences of the compromise, including, if known to us, the identity of the unauthorised person who may have accessed or acquired your personal information.
  3. We will only delay notification to you if we are advised to do so by law enforcement authorities.

How can you access your information from our records?
  1. You have the right, after providing adequate proof of your identity and payment of a prescribed fee, to:
    1. request us to confirm, free of charge, whether or not we hold personal information about you; and
    2. request from us a description of the personal information about you held by us, including information about the identity of all third parties, or categories of third parties, who have, or have had, access to such information.
  2. You can request access to any relevant personal data held by us in the manner set out in the Promotion of Access to Information Act 2 of 2000 (“PROATIA”) and where such access is necessary for you to exercise and/or protect any of your rights.
  3. Detailed information on PROATIA and the procedure to follow in making a request for access to personal data is available in our Promotion of Access to Information Manual.
  4. We reserve the right to refuse to disclose any information requested by you on any of the grounds set out in the Promotion of Access to Information Act of 2002.

How do you correct any incorrect information held by us?
  1. You may request us to:
    1. correct or delete personal information about you in our possession or under our control that is inaccurate, irrelevant, excessive, out of date, incomplete, misleading or obtained unlawfully; or
    2. destroy or delete a record of your personal information that we are no longer authorised to retain.
  2. On receipt of such a request from you, we will:
    1. correct the information;
    2. destroy or delete the information;
    3. provide you, to your satisfaction, with credible evidence in support of the information; or
    4. where agreement cannot be reached between us, and if you so request, take such steps as are reasonable in the circumstances, to attach to the information in such a manner that it will always be read with the information, an indication that a correction of the information has been requested but has not been made.
  3. If any decisions have been made on the strength of information that has been changed by us, we will notify all relevant persons concerned with that decision should any such changes have an impact on the decisions taken.

How we deal with sensitive personal information?
  1. We will not process personal information concerning any person under the age of 18 years with prior parental consent.
  2. We will not process any sensitive personal information (including information relating to your religious or philosophical beliefs, race or ethnic origin, trade union membership, political opinions, health, sexual life or criminal record) unless we have your consent, or we are required to do so by law, or you have already made such information public.

How do we deal with cross-border transfers of your personal information
  1. We will not transfer your personal information to a third party who is in a foreign country unless:
    1. that third party is subject to a law, binding code of conduct or contract which effectively upholds internationally accepted principles for the reasonable processing of your information;
    2. you consent to the transfer;
    3. the transfer is necessary for the performance of a contract between us, or for the implementation of pre-contractual measures taken at your request;
    4. the transfer is necessary for the conclusion or performance of a contract concluded in your interest between the third party and ourselves; or
    5. the transfer is for your benefit and it is not reasonably practicable to obtain your consent before the transfer but you would be likely to give it.

Complaints
  1. If you believe we have contravened any of the provisions of this policy or we have otherwise infringed your rights, please refer your complaint to My Supplier and tell us what action you would like taken. We will investigate your complaint and take such further action on the complaint where it is necessary or appropriate to do so.